Kiosk Does Not React to Placed Item

This article provides troubleshooting steps to take if the kiosk does not react when an item is placed on the base during checkout.

 

Step 1

Sync DB

Go to Manager Mode Press "Sync DB" Wait for kiosk to fully sync to database Please see Origin Sync / Building Features Alerts for more details If kiosk still does not react after syncing, move on to Step 2 ⬇️

 

Step 2

Refresh Kiosk

Go to Manager Mode Press "Refresh" If kiosk still does not react after refresh, move on to Step 3 ⬇️

 

Step 3

Power Cycle Kiosk

• Please see How to Power Cycle Kiosk for more details

💡 HELPFUL TIP: If any additional alerts appear while troubleshooting, please see our Alerts Troubleshooting articles for more details on how to resolve specific alerts

 

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