Printer Not Printing

This article provides troubleshooting steps to take if the printer is not printing receipts.

💡 HELPFUL TIP: You can test to see if the printer is working by attempting to print a test page. Go to Manager Mode Advanced QC Scripts Printer Press "Print Test Page"

 

Step 1

Check that the Printer is On

• Check the power switch on the back of the printer to ensure it is set to the ON (I) position

 

Step 2

Reseat Printer Cables

Reseat all cables on the back of the printer itself Toggle the power switch on and off
Reseat the printer USB cable on the back of the kiosk itself If you are unsure of which USB cable is connected to the printer, attempt to trace the cable, starting at the back of the printer to see where it ends It should be placed into the last USB port underneath the power button

 

Step 3

Power Cycle Kiosk

• Please see How to Power Cycle Kiosk for more details
  • If the print tests are unsuccessful after a full power cycle, move on to Step 4 ⬇️

 

Step 4

Try New Paper Roll

• Try loading a fresh printer paper roll to see if the previous paper was causing the issue
  • Please see How to Load Thermal Printer Paper for more details

 

✋🏽 For any additional questions, please contact our support team at [e-mail]