This article covers best practices to follow when using your Mashgin kiosk!
🔌 Weekly Power Cycles
Fully power cycle the kiosk at least once a week to maintain kiosk health. See below for detailed steps on how to complete a full power cycle.
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📷 Camera Maintenance
External Checks
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Camera Live Feeds
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📵 Avoid Connecting Unapproved Hardware to the Kiosk
Unapproved Hardware
Mashgin Kiosks are designed to operate exclusively with approved hardware. Connecting non-approved devices can impact performance, potentially cause irreversible damage, and may void your service agreement. Additionally, any damaged hardware could result in replacement fees.
For a list of approved hardware please check: Kiosk Compatible Hardware.
🧼 Sanitizing the Kiosk
Kiosk Body
Mashgin Kiosks are made from stainless steel and fully enclosed, so most cleaners will work just fine. We recommend spraying any solution directly on a non-abrasive cleaning cloth (such as microfiber), then applying to the kiosk body or base.
Kiosk Touchscreen
We recommend cleaning the touch screen before and after each event. To ensure longevity, we recommend an electronics screen cleaner and non-abrasive cleaning cloth (such as microfiber).
However, you can use an alcohol based cleaning solution, Lysol wipes, or other available cleaning wipes if supplies are limited.
Touch-Free Interaction
It's also a great time to remind your guests that if no receipt is needed, they don't have to touch any piece of the kiosk hardware. Simply place the items, tap or insert a card to pay, and remove the items.
💡 Kiosk Placement
Supervisor Model
- All customers use Mashgin kiosks
- Cashier available for issues, cash, etc
Hybrid Model
- Mashgin creates Express lanes
- Traditional cashiers still available
The best place to put the kiosk is front and center, aligning with the existing flow of traffic at the site. When 1 or multiple kiosks are placed off to the side (outside the regular traffic flow), it breaks the customer's habit. Even if they know it's there, it can be difficult to break the habit of checking out with a cashier who's centrally located.
Ideally, kiosks should be facing to the left or right of the traffic flow where it's easy to line up to the side of them.
Here's a few points on what to avoid when positioning the kiosk:
- Placing kiosk outside the flow of traffic
- Placing kiosk out of line of sight from the rest of the food operations (in addition to making it hard to find and use, this encourages theft)
- Avoid positions where direct sunlight ☀️ can shine on the base of the kiosk or its cameras (this will heavily affect item recognition and in some cases can temporarily disable it)
In lower traffic locations, avoid 1 kiosk setups.
If you run a location where 1 to 1.5 cashiers is generally enough to handle all the traffic, we recommend going with 2 kiosks + 1 roaming cashier (supervisor model). Otherwise customers will generally default to using the cashier for all but a peak 10-15 minutes. This leads to the kiosk items not being maintained by staff over time, which leads to even less usage, and so on.
📃 Kiosk Signage
Placements to Avoid
- On the base of the kiosk, especially if it is blocking the white and black dotted pattern
- Hanging or dangling signage that would obstruct the view of any of the cameras
- Blocking any of the peripherals of the kiosk (i.e. barcode scanner, scale, card reader)
Recommended Placements
- Secured flush against the kiosk tower
- Light-weight signage on top of the kiosk hood
- Any placement in front of the kiosk or screen itself, but not on top of or blocking them