Byte Display Troubleshooting

This guide will help you troubleshoot some of the most common display issues you could encounter with Byte.

🚨 If you are unsure of how to access the settings within Byte, please refer to the articles below:

• Order Mode Settings Overview
• Kitchen Mode Settings Overview
• Kiosk Lite Manager Overview
• Byte Main Menu Overview

 

Frozen UI Elements

Symptom: Some UI elements are stuck or unresponsive.

Possible Solutions:

Reload UI

1. Go to settings main page within Order Mode or Kitchen Mode
2. Press "Reload UI"
   

Stop and Start the Byte App

1. If issue persists, press "Quit"
2. Within Kiosk Lite Manager, press "Stop"
3. Press "Start" to restart the Byte app
   

Reboot Tablet

1. Press and hold the power button on the back of the tablet to turn it off
2. Then, press the power button to turn it back on

Power Cycle Tablet

1. Turn the tablet off
2. Disconnect the power cord for at least 30 seconds
3. Reconnect the power cord
4. Turn the tablet on

 

Unresponsive Touch

Symptom: The touch screen does not respond when attempting to press buttons.

Possible Solutions:

Reboot Tablet

1. Press and hold the power button on the back of the tablet to turn it off
2. Then, press the power button to turn it back on

Power Cycle Tablet

1. Turn the tablet off
2. Disconnect the power cord for at least 30 seconds
3. Reconnect the power cord
4. Turn the tablet on

 

Stuck in Landscape Mode

Symptom: The orientation of the UI is not shifting to portrait mode.

Possible Solutions:

Toggle Portrait Mode

1. Go to settings main page within Order Mode or Kitchen Mode
2. Press "Settings"
3. Press "Screen"
4. Ensure "Portrait Mode" is toggled on
   

Rotate System Screen

1. Go to settings main page within Order Mode or Kitchen Mode
2. Press "Settings"
3. Press "Screen"
4. Press "Rotate System Screen"
5. Press "Left" or "Right" depending on the orientation of your tablet to force Byte to rotate
   

 

✋🏽 For any additional questions, please contact our support team at [e-mail]