Byte Printer Troubleshooting

This guide will help you troubleshoot some of the most common printer issues you could encounter with Byte.

🚨 If you are unsure of how to access the settings within Byte, please refer to the articles below:

• Order Mode Settings Overview
• Kitchen Mode Settings Overview
• Kiosk Lite Manager Overview
• Byte Main Menu Overview

 

How To Print Test Page

Within Byte App:

1. Go to settings main page within Order Mode or Kitchen Mode
2. Press "QC"
3. Press "Print Test"

Within Tablet Settings:

1. Navigate to the tablet settings and select "Printers" on the left side panel
   • Go to settings main page within Order Mode or Kitchen Mode
   • Press "Quit" to exit out of the Byte app
   • Swipe down in the top right corner of the screen to access the tablet settings

2. Press the gear ⚙️ icon next to the printer you are wanting to test

3. Press "Printing Options"

4. Press "Test Page"

 

Printer Unresponsive

Symptom: Printer is not printing.

Possible Solutions:

Check Paper

1. Open up the top of the printer
2. Confirm that there is paper in the printer
3. Confirm that it is inserted correctly
   • The "shiny" side of the paper should face towards you when the paper feeds out
     

Reseat Printer Cables

1. Unplug the printer's USB cable that is attached to the back of the tablet
2. Unplug the two cables that are connected to the back of the printer
3. Plug all cables back in firmly after at least 30 seconds of them being unplugged

Reboot Tablet

1. Press and hold the power button on the back of the tablet to turn it off
2. Then, press the power button to turn it back on

Power Cycle Tablet

1. Turn the tablet off
2. Disconnect the power cord for at least 30 seconds
3. Reconnect the power cord
4. Turn the tablet on

 

Duplicate Receipts

Symptom: Printer is printing two receipts for each order.

Possible Solutions:

Check Printer Rules

1. Go to settings main page within Order Mode or Kitchen Mode
2. Press "Settings"
3. Press "Receipts"
4. Press "Printer Rules"
5. If there are more than one rule for each printer, remove the duplicate rule(s)
   

💡 For more details regarding Printer Rules, please see the following articles:

• Printer Rules (Order Mode)
• Printer Rules (Kitchen Mode)

Check Within Tablet Settings

1. Go to settings main page within Order Mode or Kitchen Mode
2. Press "Quit" to exit out of the Byte app
3. Swipe down in the top right corner of the screen to access the tablet settings
4. Press "Printers" on the left side panel
5. If there are duplicate printers with the same name added, remove the duplicate(s)
   • Press the gear icon next to the printer name
   • Press "Remove Printer"
     

 

Not Printing Entire QR Code

Symptom: The QR code on the receipt is getting cut off.

Possible Solutions:

Power Cycle Tablet

1. Turn the tablet off
2. Disconnect the power cord for at least 30 seconds
3. Reconnect the power cord
4. Turn the tablet on

Reseat Printer Cables

1. Unplug the printer's USB cable that is attached to the back of the tablet
2. Unplug the two cables that are connected to the back of the printer
3. Plug all cables back in firmly after at least 30 seconds of them being unplugged

Swap With Known Good Printer

1. If possible, swap a known good printer to this tablet and swap this printer to a known good tablet
2. Test issue on both tablets and printers 
   • If the issue follows the tablet, please escalate to Mashgin Support at [e-mail]
   • If the issue follows the printer, please follow your company's proper escalation path to replace the printer

 

Mobile Orders Not Printing

Symptom: Mobile orders are not printing.

Possible Solutions:

Accept Orders From All Platforms

1. Go to settings main page within Kitchen Mode
2. Press "Settings"
3. Press "Accept Orders From"
4. Check to make sure that "All" is selected
   

 

🖐🏽 For any additional questions, please contact our support team at [e-mail]