Kiosk Recognizes Items Incorrectly

This article provides troubleshooting steps to take if the kiosk is not recognizing items correctly.

 

Step 1

Separate Items on Base

• Make sure all items are spread apart when placed on the base of the kiosk
  • If issues still persist, identify which items are not being recognized well by placing them on one at a time, then move on to Step 2 with those items ⬇️

 

Step 2

Check Item Poses

1. Go to Manager Mode
2. Find the item in the Menu
   • If the item has a barcode, scan the barcode of the item while in Manager Mode
   • If the item does not have a barcode or the barcode is not listed in the location's Creator menu, go to "Items" and type in the name of the item to find it
3. Check the poses attached to the item
   • Each item should have at least 20 clear poses, showing all angles of the item all across the base of the kiosk
   • If needed, add more poses of the item -- Please see How to Pose Items for more details

 

Step 3

Sync DB

Go to Manager Mode Press "Sync DB" Wait for kiosk to fully sync to database Please see Origin Sync / Building Features Alerts for more details If kiosk still does not recognize the item(s), move on to Step 4 ⬇️

 

Step 4

Power Cycle Kiosk

• Please see How to Power Cycle Kiosk for more details

💡 HELPFUL TIP: If any additional alerts appear while troubleshooting, please see our Alerts Troubleshooting articles for more details on how to resolve specific alerts

 

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