FreedomPay Software Issue Alert

This article provides details regarding the FCC server exception alert, similar to the following:

 

Step 1

Check Ingenico Power

1. Check that the Ingenico is powered on and the screen shows a "Secured by FreedomPay" message.
   • If the Ingenico screen says "This Lane Closed", please see Ingenico This Lane Closed Message for more details.
   • You can also reboot the Ingenico device, for step by step instructions please check theHow to Power Cycle an Ingenico article. 
2. If the issue persists please go to Step 2. 

 

Step 2

Check Ingenico Cabling

1. Start at the top of the Ingenico itself and trace the cable all the way to the end
   • On some Ingenico models (Lane 3k, 3600, and 7K), the cable will split into two cables halfway throughout, called a Y-cable.
     • Y-Cables split into a thicker USB cable and a thinner cable connected to a power brick that is plugged into a separate outlet
2. Check that the USB is plugged in properly on the back of the Kiosk.
   • If unsure of where the cable is supposed to be connected to please check the External Cabling Guide article. 
3. Check that the power adapter is plugged in properly into a working outlet. 

For more information please check the How to Verify Ingenico Cabling article. 

 

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