Cash Register Error Alerts

This article provides troubleshooting steps for cash register error alerts

 

Inventory is Low

Steps:

1. Go to the Cash Register Settings in the Advanced Menu in Mgr. Mode. 
2. Print an Inventory report.
3. Fill to the recommended threshold on the printed report.

Requires Audit

Steps:

1. Go to the Cash Register Settings in the Advanced Menu in Manager Mode.
2. Press the "Audit Bill/Coin Device" button.
   • This will begin emptying the stacker that requires the audit.
   • You may need to press the "Audit Bill/Coin Device" button multiple times until the stacker(s) are completely empty.
3. Empty the Coin Collector or Bill Cassette and refill them by pressing the "Cash In" button.

For more information about a Glory Audit, please check How to Perform a Cash Audit.

Error State

There will be times when the Glory Coin/Bill collectors will go into an error state. This is most likely due to bill/coin jams. 

Steps:

1. For Glory jams, please use the Glory access keys to unlock the devices, rack them out, and check for jams.
   • Anything with a green sticker or knob can be moved or twisted.
   • If you are able to clear the jam:

   • For Circle K: please contact Glory Support at [phone]. Provide them with the collector's serial number, which can be found on a white sticker on the front or back of the device.

   • For all other Locations: please contact Mashgin Support at [e-mail] or 1-855-475-0889.
2. For non-jam errors please run through a power cycle of all glory devices. For step by step instructions please check How to Power Cycle the CI-10. 
   • If you are able to clear the error:

     • For Circle K: please contact Glory Support at [phone]. Provide them with the collector's serial number and error code from the Error tab in the Cash Register Settings.

     • For all other Locations: please contact Mashgin Support at [e-mail] or 1-855-475-0889.

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Cannot be reached

This alert will show when the Kiosk is no longer able to communicate with the Glory FCC. This can be due to a power or network issue. 

Steps:

1. Use the Glory access keys to rack out the Bill Collector.

   • The FCC can be found under the Bill Collector between the railing.

   • Ensure the Ethernet cable, USB cables, and power cable are properly connected to the FCC.

   • Check for damaged or pinched cables and make sure you see link lights on the Ethernet port. Run through a power cycle. For step-by-step instructions, please check How to Power Cycle the CI-10.

2. If the issue persists:

   • For Circle K: please contact Glory Support at [phone]. Provide them with the collector's serial number and inform them that the FCC is offline.

   • For all other Locations: please contact Mashgin Support at [e-mail] or 1-855-475-0889.

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✋🏽 For any additional questions, please contact our support team at [e-mail]