Missing Network Configuration Alert

This article provides troubleshooting steps for the missing network configuration alert, similar to the following:

 

Step 1

Check Network Settings

Go to Manager Mode > Advanced > Network Check that Static IP or DHCP information is correct Press "Save"

 

Step 2

Check Network Test

Go to Network Test page Check that all tests are successful ✅ If all tests are successful, the alert should be cleared from the main page of Manager Mode If any tests are not successful, move onto Step 3 ⬇️

 

Step 3

Reconnect to Grid

1. Go to Manager Mode > Advanced
2. Press "Reconnect to Grid"
3. Wait a few seconds for a green check or orange X to appear
   • If Reconnect to Grid was successful ✅, check Network Settings and Test again
   • If Reconnect to Grid was unsuccessful ❌, contact your local network team to check the network port configuration for that kiosk

 

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