Read below to learn how to partially refund transactions on Cloud!
🚨 PLEASE NOTE: Partial refunds are only supported for transactions completed using FreedomPay as the payment gateway. No other gateway or payment method (MashCash, cash, stored value, etc.) allows for the processing of partial refunds.
Step 1
Locate the completed transaction you would like to refund on Cloud and select it.
💡 For more details on how to search for and find transactions on Cloud, please see How to Search for Transactions
Step 2
Click Refund in the top right corner of the transaction.
Step 3
Select how many items you would like to refund from the transaction and click Refund.
Step 4
The transaction will now show Partial Refund next to the transaction hash, as well as Refunded next to the specific item(s).
IMPORTANT NOTE:
You can only refund a transaction once, whether that would be a partial refund or a full refund. You can refund multiple items within a transaction, but once a refund is made it cannot be done again.
For example:
-
- A customer purchased an apple, banana, and water.
- The customer decides to give back the apple and wants it refunded.
- You refund the apple from the transaction.
- The customer later wants to return the banana and water as well and wants a refund for the entire transaction.
- You will not be able to refund the entire transaction now that you have already completed a partial refund on the transaction.
✋🏽 For any additional questions, please contact our support team at help@mashgin.com