Scanner Not Scanning

This article provides troubleshooting steps to take if the scanner on the front of the Side UX is not scanner barcodes or QR codes.

💡 HELPFUL TIP: You can test the functionality of the scanner by doing a test scan. Go to Manager Mode Advanced QC Scripts QR Attempt scanning any barcode or QR code You will know it successfully scanned if a number populates within the blank box

 

Step 1

Check that the Side UX is On

Check the power switch on the back of the Side UX to ensure it is set to the ON (I) position
One way to tell if the scanner is receiving power from the Side UX is to see if the red lights illuminate on the scanner when something is placed in front of it

 

Step 2

Unlatch Back of Side UX

Use the silver latch on the back of the Side UX to open the cover and view the USB connections inside

 

Step 3

Reseat Scanner Cable

Reseat the USB cable labeled "QR Scanner" If the cables are not labeled and you are unsure of which USB cable is connected to the scanner, reseat all of the USB cables plugged into the hub inside of the Side UX

 

Step 4

Power Cycle Kiosk and Side UX

• Please see How to Power Cycle Kiosk for more details

 

✋🏽 For any additional questions, please contact our support team at [e-mail]