Hood Lights Dim or Off

This article provides troubleshooting steps to take if the kiosk is not making any sounds during the transaction checkout process.

💡 HELPFUL TIP: You can test the functionality of the hood lights by toggling them off and on. Go to Manager Mode Advanced QC Scripts Lights Toggle the lights off and on

 

Step 1

Check to See if the Lights are Fully Off or Dimmed

Hood Lights Fully On	Hood Lights Fully Off

 

Step 2

Power Cycle Kiosk and Side UX

• Please see How to Power Cycle Kiosk for more details
  • If the lights are still off or dimmed after a full power cycle, please continue on to Step 3 ⬇️

 

Step 3

Reseat Hood Light Cables

The hood light cable is located inside of the kiosk, therefore the back plate needs to be removed in order to reseat them Using a standard Phillips-head screw driver, remove the six screws on the back of the kiosk and take off the back plate
Directly in the front, you will see a white and black cable with multi-colored pins -- this is the cable attached to the hood lights Gently reseat the cable and ensure it is firmly plugged back in

 

Step 4

Power Cycle Kiosk and Side UX Again

• Now that the cable has been reseated, go through the power cycle process once more
• Please see How to Power Cycle Kiosk for more details

 

✋🏽 For any additional questions, please contact our support team at [e-mail]