How to Troubleshoot Network

This article provides troubleshooting steps for the Kiosk Offline alert. 

In the Checkout Screen	In Manager Mode

Quick how to video! 

 

Step 1

Check Network Settings and Test

Go to Manager Mode > Advanced > Network Verify and confirm Static IP or DHCP settings are correct. Press "Save" Go to Network Test tab and run a Test If all tests are successful, the alert should be cleared from the main page of Manager Mode If any of the tests are not successful, move on to Step 2.  For more information about what these network tests mean please check Understanding a Kiosk Network Test.

 

Step 2

Attempt to Reconnect 

Go to Manager Mode > Advanced > Reconnect to Grid The Kiosk will attempt to renew its connection to Mashgin Severs. If successful, you will see a green check flash next to Reconnect to Grid. If not, you will see an orange X.  If unsuccessful, please move to Step 3.

 

Step 3

Reseat Ethernet Cable

Reseat the ethernet cable on the back of the kiosk by unplugging it for a few seconds before plugging it back in Go to Manager Mode > Advanced > Network > Test

 

Step 4

Power Cycle Kiosk

• Please see How to Power Cycle Kiosk for more details.
  • If the alert persists after a full power cycle, move on to Step 5.

 

Step 5

Try a new Ethernet Cable & check the Network Port Configuration

1. Plug a different (known good) CAT6 or CAT5E ethernet cable into the port and then into the back of the kiosk. 
2. If the Network Tests still fail, check the network connection of the port itself
   • Please visit trust.mashgin.com to request a network diagram.

 

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