VenueNext User Guide

This article covers the VenueNext integration within Mashgin.

Summary

Mashgin integrates with VenueNext for Loyalty and Mobile Wallet features, providing customers with a seamless checkout experience at our kiosks.

 

Checkout Flow

	Customer places item(s) on the base of the kiosk.
	Customer retrieves their VenueNext QR Code and scans the code on the Side UX scanner.

🚨 Important Notices about QR codes: 

1. QR codes are single-use -- once scanned, the code will rotate and generate a new one.
2. End users may attempt to screenshot their QR codes to share them, but doing so will result in payment rejection or the discount not being applied.
   • Please ensure you retrieve a fresh QR code within the VenueNext app.

The kiosk sends QR data to VenueNext to verify any eligible discounts. If the customer has virtual currency or a credit card stored in their wallet, these will be applied first to cover the transaction amount. If neither is available, the kiosk will proceed with a split payment option.

What is the Drain Order? 

1. VenueNext will always drain Store Value (Virtual Currency) first before charging the Credit Card stored within the VenueNext wallet.
2. If neither a credit card nor sufficient virtual currency is available to cover the transaction amount, the kiosk will automatically initiate a split payment option.

 

Supported Features

• Discounts: Special promotions for eligible users.
• Stored Value (Virtual Currency): Pre-loaded balances within the app for easy transactions.
• QR Pay: A secure payment method using credit cards loaded directly into the app.

 

Discounts in VenueNext

VenueNext provides two types of discounts:

1. Season Ticket Holder Discounts: Exclusive offers for season ticket holders to enhance their loyalty experience.
2. Affiliation Discounts: Special discounts based on affiliations, such as partnerships with organizations or institutions.

It's important to note that discounts are not tied to specific items (SKU/POS ID) but are instead applied at the user or transaction level. This allows for flexible promotions across a wide range of purchases.

Affiliation to Reference ID - Creator Formatting Rules:

When converting affiliations to reference IDs, follow these guidelines:

• All capital letters are converted to lowercase.
• All spaces are replaced with underscores (_).
• Hyphens remain unchanged.

 

Vendor Support Contact Information

• Email: [e-mail]
• Phone: [phone]
  • Press 2 for VenueNext Support

 

Integration Request

To enable this integration, please reach out to [e-mail] for more information!

 

✋🏽 For any additional questions, please contact our support team at [e-mail]