Staff Screen is Inactive Alert

This article provides troubleshooting steps for missing or stuck cam alerts, similar to the following:

Quick how to video! 

Step 1

If Display Touch is Working

1. Go to Manager Mode > Advanced > Enable Staff Screen.
   • Please check How to Enable Staff Screen for visual reference.
2. Identify the Display when prompted.
3. Once Staff Screen is enabled, reboot the Kiosk. 

 

Step 2

If Display Touch is Not Working

1. Press and hold the power button until the Kiosk is completely off.
2. Disconnect the power cable
3. Reseat USB Touch Cables
4. Wait 30 seconds
5. Reconnect the power cable
6. Power Kiosk back on and try Step 1 again. 

 

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