Aurus User Guide

This article covers the Aurus integration within Mashgin.

 

Summary

Aurus is a payment gateway that utilizes Ingenico card readers.

 

Checkout Flow

	Customer places item(s) on the base of the kiosk.
	Customer uses credit / debit card or tap to pay on the Ingenico reader in order to complete transaction.

 

Requirements

• Confirm with Mashgin Support that the payment credentials are in place.
• Mashgin needs the following pieces of information prior to software installation:
  • Corporate ID
  • POS Name

 

Installation

1. Confirm with Mashgin Support you are on-site before proceeding.
2. Once instructed, navigate to Manager Mode > Advanced > Aurus
   • Select "Prod" followed by “Install”
   • Once installation begins, the buttons will be greyed out on the screen and “Version” field will say “Installing”.
3. Once Aurus completes installation on the kiosk, the firmware will need to be updated. To accomplish this, follow these sequential steps:
   
   • Place an item on the kiosk to start a transaction.
   • Pay for the transaction. Please Note: It does not matter whether the payment fails or completes.
   • Remove all items from the kiosk to cancel the transaction.
   • The firmware update takes about 20 minutes to complete. The message “Application Download” indicates the process has started.
     • If the card reader fails or the firmware doesn’t update, then Aurus should be contacted so they can reset the trigger, and the above steps should be repeated.
4. When the reader is in a ready state, it will display a blue “Welcome” screen.
5. Perform a test transaction to confirm successful installation. If you run into any issues, notify Mashgin Support at [e-mail].

 

Support Quick Checks

Refunds Not Processing

• Is the kiosk connected to the internet?
  • If no, resolve the network connectivity to resume receiving payments.
• Is the reader detected by the kiosk?
  • If no, power cycle the kiosk and confirm all cable connections are properly seated.

Payments Are Failing

• Is the kiosk connected to the internet?
  • If no, resolve the network connectivity to resume receiving payments.
• Is the reader detected by the kiosk?
  • If no, power cycle the kiosk and confirm all cable connections are properly seated.
• Attempt a kiosk Refresh
  • Navigate to Manager Mode > Refresh

Reader is Unresponsive

• The Aurus service takes one minute for the reader to achieve a ready state in order to accept transactions. In the following instances we need to wait one minute before starting a transaction:

  • Kiosk services restart (Refresh button was pressed within Manager Mode)

  • Kiosk boots up (turns on)

 

Vendor Support Contact Information

• Email: [e-mail]
• Phone: [phone]

 

Integration Request

To enable this integration, please reach out to [e-mail] for more information!

 

✋🏽 For any additional questions, please contact our support team at [e-mail]