KIOSKS

New to Self Checkout Kiosks? Start here!

• Mashgin 101 - Frequently Asked Questions
• Kiosk 101
• Kiosk Compatible Hardware
• Kiosk Manager Mode Overview
• How to Run Your Stand
• Kiosk Staff Screen Overview

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General Maintenance

• How to Power Cycle the Kiosk
• Alerts Q&A
• Best Practices
• How to Hibernate the Kiosk
• How to Clean the Kiosk
• Preventative Maintenance (Cafes)

See all 8 articles

Setting Up

• Setting Up Your Kiosk
• Kiosk Assembly
• Side UX Assembly
• How to Complete Initial Setup
• Kiosk Disassembly
• Side UX Disassembly

Cabling Guides

• v2.9 Internal Cabling Guide
• v3.0 Internal Cabling Guide
• v3.0.1 Internal Cabling Guide
• v3.0.2 Internal Cabling Guide
• External Cabling Guide (Back of Kiosk)

Power

• Kiosk Not Powering On

Displays

• How to Verify CSR Display Cabling
• Display Blank or Black
• Display Unresponsive Touch
• Display Flickering / Half Screen

Cameras

• Cameras Cannot Be Reached Alert
• Missing NiCam Alert
• CamServer Not Running Alert
• How to Reseat Arm Cam Cables
• How to Reseat Hood Cam Cables

Calibration

• How to Verify Calibration Status
• How to Calibrate Your Kiosk

Network

• Understanding the Kiosk Network Test
• How to Troubleshoot Network
• Missing Network Configuration Alert

Sync Database

• Origin Sync / Building Features Alerts
• Sync in Progress Message

Card Readers

• How to Install Ingenico Lane 3000/3600 Space Pole Clip
• How to Verify Ingenico Cabling
• How to Power Cycle an Ingenico
• Ingenico This Lane Closed Message
• FreedomPay Software Issue Alert
• How to Find Ingenico Serial Number

Glory Cash Machines

• How to Power Cycle the Glory CI-10
• Cash Inventory Low Alert
• Cash Register Error Alerts
• Cash Register Needs Audit Alert
• How to Manually Remove the Glory CI-10 Bill Cassette
• How to Access Glory CI-10 Coin Collection Cassette

See all 7 articles

Transactions & Sales

• How to Reprint Receipts via Kiosk UI
• How to Fully Refund a Transaction via Kiosk UI
• How to Partially Refund a Transaction via Kiosk UI

Items

• How to Add Poses to a Container
• Kiosk Recognizes Items Incorrectly
• Kiosk Does Not React to Placed Item
• How to Add New Menu Items via Kiosk UI
• How to Pose Items (Item Training)
• How to Delete Item Poses

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Printer

• How to Install a Printer
• How to Verify Printer Cabling
• Printer Not Printing
• How to Load Thermal Printer Paper

Scanner

• How to Install a CSR Scanner
• How to Activate a CSR Scanner
• Scanner Not Scanning
• How to Activate a CSR Scanner

Scale

• How to Set Up a Scale
• Scale Not Powering On
• Scale Sticking

Lights

• What is the LED Indicator Light Pole?
• Hood Lights Dim or Off
• How to Verify Light Pole Cabling

Sounds

• The Sounds of Mashgin
• Sound Not Working

Miscellaneous

• MashUpdates: Age Verification Experience via Staff Screen
• Staff Screen is Inactive Alert
• Kiosk Locked Alert
• How to Enable Staff Screen
• Troubleshooting Function Key QR Codes
• Intuitive Autofill

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